Terms and Conditions

1.0 General provisions

1.1 The following General Terms and Conditions (GTC) form an integral part of all orders placed by Lysicom and of all contracts in which Lysicom is involved as a contractual partner. They are deemed to be accepted without reservation upon acceptance of the order.

1.2. All contributions (source: Lysicom) and illustrations (source: Lysicom) published on the Lysicom website are protected by copyright. Any use not permitted by copyright law requires the prior written consent of Lysicom. This applies in particular to the copying, editing,
translation, storage, processing or reproduction of content in databases or other electronic media and systems. Photocopies and downloads from websites may only be made for personal, private and non-commercial or commercial use (copyright information).

1.3 As content provider, Lysicom is responsible for its “own content” that it provides for use in accordance with general laws. Excluded from this liability are contents in cross-references (so-called “links”), which fall within the area of responsibility of the third-party providers. Lysicom has no influence whatsoever on the design and content of such “links”, which is why Lysicom distances itself from the content of all “linked” pages on the website, including all sub-pages, for reasons of liability. This declaration applies expressly to all “links” on the website and to the content of the pages to which “links” or “banners” lead.

2.0 Special terms and conditions

2.1 Withdrawal from the contract / termination

2.1.1 If a principal “cancels” an agreed order with a notice period of up to 6 weeks before the contractual date of execution, he shall be entitled, in agreement with and taking into account the deadlines of Lysicom, to specify an alternative date for the execution of the services of Lysicom within a period of one year from receipt of the cancellation. In this case, the contractual conditions remain unchanged.

2.1.2 If a customer cancels a service order or cancels it for whatever reason, Lysicom is entitled to a cancellation fee to the following extent:

  • 35% of the order amount in the event of termination with more than 6 weeks’ notice before the due date of Lysicom’s service.
  • 50% of the order amount in the event of termination within a period of 6 to 3 weeks before the due date of the Lysicom service.
  • 75% of the contract amount if cancelled within 3 to 1 week before the due date of the Lysicom service.
  • 100% of the contract amount in the event of termination within a period of less than 1 week before the due date of the Lysicom service.

2.2 Contractual warranty

2.2.1 Lysicom provides services with the care of a prudent businessman.

2.2.2 In addition, Lysicom’s liability is limited to cases of intentional or grossly negligent breaches of duty.

2.2.3 Lysicom is not liable for the content of documents which are produced and published on behalf of the customer.

2.2.4 The customer agrees that data concerning the person of the contractual partner may be stored, changed and/or deleted and transmitted to third parties in the course of the proper execution of the order. Claims of the client based on this contractual use of data are excluded.

2.3 Order processing

2.3.1 The principal undertakes to coordinate all scheduling and thematic content of the order with the central coordination department at Lysicom. Individual agreements with consultants or employees as a whole who work on behalf of Lysicom are only valid if confirmed in writing by Lysicom.

2.3.2 Lysicom undertakes to use all documents and records made available to it by the customer only within the scope and for the purpose of the respective execution of the order and to maintain confidentiality.

2.3.3 In return, the Customer undertakes to use all the documents and records made available to it by Lysicom in connection with the execution of the order only for the purposes of the contract and not to pass them on to third parties, even free of charge.

2.3.4 Services and documents to which Lysicom holds a legally protected copyright may be used by the Customer exclusively for contractual use; the publication or transfer of copyright-protected services and documents requires the written consent of Lysicom.

2.4 Place of jurisdiction / place of performance
Exclusive place of jurisdiction and place of performance for all claims arising from the service contract is – as far as legally permissible – Pforzheim.

2.5 Applicable law
All disputes arising from the service contract and these General Terms and Conditions of Business are subject exclusively to the law of the Federal Republic of Germany. This also applies if the client’s registered office is abroad.

2.6 Changes to the contract
All amendments, additions and the partial or complete cancellation of these provisions must be made in writing. This also applies to the amendment or cancellation of the written form requirement. Any other terms and conditions of the customer shall not apply, even if Lysicom does not object in individual cases.

Notes on external links

In its judgement of 12 May 1998 – 312 O 85/98 – “Liability for Links”, the Regional Court (LG) of Hamburg decided that the inclusion of a link may entail joint responsibility for the content of the linked page. This can – according to the LG – only be prevented by expressly distancing oneself from these contents. We hereby expressly dissociate ourselves from all contents of all linked pages on our homepage and do not adopt these contents as our own. This declaration applies to all links included in this project (on this website).


Use and disclosure of personal data

If you have provided us with personal data, we will only use it to answer your enquiries, to process contracts concluded with you and for technical administration. Your personal data will only be passed on or otherwise transferred to third parties if this is necessary for the purpose of processing the contract – in particular the transfer of order data to suppliers – or for invoicing purposes, or if you have given your prior consent. You have the right to revoke your consent with effect for the future at any time. Stored personal data will be deleted if you revoke your consent to storage, if knowledge of this data is no longer required to fulfil the purpose for which it was stored or if storage of this data is not permitted for other legal reasons.


Right of access to information

Upon written request, we will be happy to inform you about your personal data stored. Security note: We make every effort, by taking all technical and organisational measures, to store your personal data in such a way that they are not accessible to third parties. We cannot guarantee complete data security when communicating by e-mail, so we recommend that you send confidential information by post.



By filling out a contact or enquiry form on this page, you agree to the digital storage and use of your data until revoked. We assure you of confidential treatment. Furthermore, we assure you that the data will not be used for advertising purposes or passed on to third parties.

General Terms and Conditions Lysicom Status January 2019